Genuine Parts Careers
IT Intern, Client Shared Services- Summer
Full/Part Time: Full-Time
Ready for a challenging and rewarding internship? This is your opportunity to work hands on with the leading automotive parts company and unleash your technology skills to move our business forward!
The Shared Services group at GPC is offering a 2018 Client Shared Services Summer Internship Program for talented, curious and enthusiast undergraduate level student. As part of the group, you will be working with the Host Genius Bar team and business managers to use data-driven analytics to explore strategic business opportunities and prescribe actionable recommendation to the business.
The Intern will be responsible for assisting with multiple projects in any function, process, or business unit within the Company. While the Intern will report through the GPC IT Shared Services, throughout the internship, the Intern will be exposed to several other departments within the organization and may be required to assist in other areas as necessary.
Currently pursuing undergraduate level degree in Computer Science, Industrial Engineering, Electrical or Computer Engineering.
Strong problem solving and analytical skills
Exceptional customer-service approach
Windows Operating systems, primarily Windows 7. Windows 10 and iOS is a plus
Microsoft Office Applications, O365 is a plus
Experience with mobile devices and mobile email
Experience with troubleshooting network-related issues, such as client connectivity
Excellent written, communication, and presentation skills.
Possess confidence, flexibility and be a team player
Ability to manage multiple tasks at once and prioritize work
Ability to communicate with individuals across all levels of the organization
Strong organization skills and attention to detail
Overall grade point average of at least 2.75
Proficient in Microsoft Office applications (especially Excel)
Strong work ethic
Assist with PC deployment and maintenance
Work with team members to develop, approve, validate, and maintain problem-resolution databases
Interpret, analyze, diagnose, document, and resolve first-level customer service problems related to internal supported hardware, software, LANs, and WANs with the objective of closing calls on a first-call basis
Research support issues when resolutions are not readily attainable by checking available resources, including but not limited to the incident/problem tracking system, internal websites, software manuals, and other team members/resources
Appropriately escalate problems as required, and monitor resolution progress until the problem is resolved to the caller’s satisfaction
Using the incident/problem tracking system, accurately document all incoming calls, keep tickets and customers updated on their issues / requests, and document all call resolutions
Keep the Service Desk team and management apprised of any new support issues in a clear and timely manner
Work to improve consistently all call-handling and resolution processes
Computer hardware replacement
Work with third-party vendors to resolve issues when applicable
Create knowledge base articles for the L1 support group
Perform other job-related duties as assigned or apparent
Genuine Parts Company (GPC) is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. Our products and services are offered through a network of over 2,000 operations, geographically located across the United States, Canada and Mexico.
With over 80 years of distribution expertise, our well-positioned, regionally located distribution centers provide us with the unique ability to adapt our product and service lines to better suit our customers' needs. GPC's commitment and reputation for just-in-time service position us as a critical partner in our customers' success.
GPC began to diversify its product lines over 30 years ago into several end-markets with strong growth opportunities. Although each product is unique, we have leveraged more than 80 years of distribution know-how to manage these businesses the GPC way - continually improving operating and distribution efficiencies.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.